Long, deep cooperation is a good prerequisite for developing operation and maintenance – Kemijoki Oy increasingly satisfied with Maintpartner

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The long O&M partnership between Kemijoki Oy and Maintpartner has reached a new milestone: for the fourth consecutive year, the sustainability index of operations has increased and customer satisfaction has improved over the previous year. Maintpartner has been responsible for the Kemijoki-owned Lieksankoski and Pankakoski hydropower plants in Finland for over ten years.

Kemijoki Oy annually surveys the development of the partnership with each of its twelve partner companies. In the study, both parties assessed their partnership experience regarding both the partner and their own activities.

“The sustainability of the partnership model is assessed by an index consisting of safety aspects, environmental issues, employer reputation, cost efficiency, and stakeholder communication. On a scale of 1-5, the overall index number of partner network accountability was 4.3, as in the previous year,” says director Tarja Zitting-Huttula from Kemijoki Oy.

Maintpartner received the best grades for environmental and safety considerations, long-term development, and cost-effectiveness. Kemijoki Oy is happy with Maintpartner’s local employees and their expertise. Maintpartner respondents, for their part, especially thanked Kemijoki for their expertise, solution-seeking, and environmentally- and safety-oriented approach.

Both parties appreciate each other's open spirit of cooperation and trustworthiness. The study confirms the general perception that mutual trust and openness to one's own goals and needs provide a solid foundation for working together.

Partnership and competence can always be further deepened by defining common goals more precisely and by monitoring the work that has been done. It is also necessary to continuously maintain and actively develop mutual communication between the customer and the service provider.

About half of Finland's renewable electricity is hydropower

Hydropower plays a key role in safeguarding the functioning of the Finnish electricity system and in mitigating climate change. Kemijoki Oy produces one-third of Finnish hydroelectric energy. The company has a total of 20 hydropower plants, most of them in the north of Finland along the Kemijoki River. Each year, the Maintpartner-operated Lieksanjoki power plants generate about 145 GWh of energy.

In Finland, Maintpartner employs altogether 80 hydropower professionals who maintain and operate over thirty hydropower plants.

P2210761 Lieksankoski LI

Photo: The facade renovation of the Lieksankoski hydropower plant, designed by famous Finnish architect Alvar Aalto, was completed in November 2018. © Mikko Arola, Maintpartner

Further information:

Heikki Iitti, Service Manager, Hydropower, Maintpartner
Phone +358 (0)40 869 1090, This email address is being protected from spambots. You need JavaScript enabled to view it.

Vilho Salovaara, President, Energy, Maintpartner
Phone +358 (0)40 558 3010, This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Maintpartner is a leading industrial operation and maintenance company in Northern Europe and the leading expert of the energy sector O&M in the Nordics. We help to improve the productivity of production facilities and minimise process disruptions. In addition, we offer flexible resources to many types of project, engineering and installation assignments. Digitalisation and our AI-based preventive solutions are becoming increasingly essential for industrial operation and maintenance.

Maintpartner Group employs approximately 1,800 people. Our net sales in 2017 amounted to some EUR 167 million. The Group has offices in Finland, Sweden, Poland and Estonia. More information at www.maintpartner.com.