Customers assessed the cooperation with Maintpartner good in an annual customer survey that was carried out in February-March this year.
The results indicate Maintpartner personnel are regarded as professional and service-minded. Very high scores were recorded on safety behavior, including handling of environmental issues, and the quality of services.
At the same time with the customer survey, a survey among employees was conducted. According to the employee satisfaction survey, for example, customer service quality, daily work at the team level and work safety have developed well which correlates strongly with the customer survey responses.
On the basis of the customer survey, the most important development items will be selected for each customer site in co-operation with the customer. The improvements will be implemented according to a jointly agreed schedule.
Laura Kauppinen, EVP, Corporate Development, Maintpartner Group, +358 45 264 6686
Otto Tarkiainen, EVP, Service Agreement Business Area, Maintpartner Group, +358 40 176 3112
Jukka Kallioniemi, EVP, Projects & Specialist Services Business Area, Maintpartner Group, +358 50 453 2727