Development on point–customers increasingly feel that our service level has risen

According to our annual customer survey, a quarter of our customers see our service level rising from the previous year. The survey was conducted in January and received 250 responses from Finland, Sweden and Poland. Over a fifth of respondents also anticipates increased cooperation in the future.

Last year, we have invested for example in new digital technologies to improve maintenance and better management of projects and contracts. This year, we focus on the development of our people’s technical skills and the quality of maintenance at plants. We encourage our employees who work in the daily operation and maintenance of the plants to boldly make proposals for development, and we also reward them. We encourage our staff to develop their own operations based on the results of both customer and employee satisfaction surveys, but also to take pride in the jobs well done.

“The feedback given by our customers is extremely valuable to us. It helps us focus on the right things. I would like to express my gratitude to everyone who responded to the satisfaction survey - and at the same time to welcome your ideas, needs and wishes throughout the year,” emphasizes Pasi Tolppanen, CEO of Maintpartner Group.

The Customer Satisfaction Survey prizes were drawn in February and delivered to winners, all of which were located in Finland this year.

Further information:

Pasi Tolppanen, CEO, Maintpartner Group
tel. +358 40 541 6656, This email address is being protected from spambots. You need JavaScript enabled to view it.

Maintpartner involved in building a new substation for Fingrid in Finland

Fingrid, responsible for the Finnish power transmission grid, is building a new 110 kV substation in Orimattila. Maintpartner is a subcontractor in the project. The project is part of the renewal of Finland’s oldest power transmission line between Turku and Imatra dating back to the 1920s. The new transmission line with its substations improve the long-term national emergency supply in Southern Finland.

The assignment includes installation of electrical switchgear, cabling and connections to actuators in the switchyard. In the control room, Maintpartner installs cable trays and lighting.
For Maintpartner, the work began in November by equipping the control room and will continue until April when the test procedures in the switchyard can be started. All in all, some 30 kilometres of cable will be installed. Outdoors, the cable will be installed in a 180-meter-long cable duct where a three-layer cable tray will be built first. The challenge has been the very snowy winter.

“We were discussing the need for installation resources when Maintpartner contacted us. Maintpartner is a reliable company so it was easy for us to make the choice. To agree on work-related matters and organising resources has been easy. Also the work in Orimattila has gone extremely well,” says project manager Jukka Roponen from the prime contractor TMV Service.

”There are some one hundred actuators to connect. In addition, there are close to thirty current transformers which need to be connected in a height of three metres,” describes electrician Jarno Joutsi from Maintpartner.

 

 

Photos: Jarno Joutsi activates the gate heating and gate functions.

Jarno kytkee Fingrid2019 web

Ari Pennanen from Maintpartner controls cable pulling in the switchyard.

Ari kuopassa Fingrid2019 web

 

 

We support WWF’s efforts to help polar bears

 

This year Maintpartner supports sustainable development by making a Christmas donation to WWF to protect polar bears and their habitat.

The autumn's reports on climate change (IPCC) and the reduction of biodiversity (WWF's Living Planet) tell us about the environmental plight caused by human activity.

The Arctic Ocean warms twice as fast as the global average, and polar bears are threatened by melting ice. Our donation will help WWF continue its struggle against climate change – also on behalf of polar bears.

Maintpartner works daily to reduce both the environmental impact of our customer sites and our own carbon footprint.

In addition to the WWF donation, we participate in the charity campaign for Finnish children and youth arranged by our majority shareholder CapMan. Every year tens of thousands of young people are at risk of becoming marginalized because of the family's financial situation. The campaign raises funds for hobbies and studies for these young people.

More information about WWF’s efforts »

 

 

Confectionary company Cloetta relies on Maintpartner’s maintenance competence

Confectioner Cloetta and Maintpartner have signed a contract on a six month support for production at the Cloetta factory in Ljungsbro, Sweden.

According to the contract, Maintpartner has one maintenance supervisor and one technician at the plant.

The duties of the maintenance supervisor include planning and preparing of maintenance activities for a chocolate production line with 10-12 employees.

With its extensive competence and commitment to safety Maintpartner contributes to the continuity of production at the Cloetta factory in Ljungsbro.

Further information: Stefan Altkvist, Service Manager, Maintpartner, +46 (0)72 961 07 91, This email address is being protected from spambots. You need JavaScript enabled to view it.

Maintpartner is a leading industrial operation and maintenance company in Northern Europe and the leading expert of the energy sector O&M in the Nordics. We help to improve the productivity of production facilities and minimise process disruptions. In addition, we offer flexible resources to many types of project, engineering and installation assignments. Digitalisation and our AI-based preventive solutions are becoming increasingly essential for industrial operation and maintenance.

Maintpartner Group employs approximately 1,800 people. Our net sales in 2017 amounted to some EUR 167 million. The Group has offices in Finland, Sweden, Poland and Estonia. More information at www.maintpartner.com.

What makes industrial maintenance teams succeed in occupational safety?

Maintenance is one of the high-risk jobs in industry, because repairs are usually a matter of urgency and there may not be recent experience of a similar case. How can the risk of injury be minimised?

The best way to prevent damage is constant anticipation. It requires everyone’s commitment to a safe and responsible way of working.

Maintpartner has a significantly lower accident frequency rate than the industry average, in 2017 it was 26. In addition to oneself and others staying healthy, a monetary reward adds to motivation. At Maintpartner, each employee can earn monthly safety bonus based on the team’s accident-free performance and registering of adequate number of near miss reports.

Experienced employees help younger ones, and communication is open in Kokkola

”In the Kokkola Industrial Park, all customers apply work permit practice requiring a safety analysis. It makes you consider the risks in advance,” describes Petri Hautamäki the underlying success factors of the 38-person construction and HVAC team, which is one of the Maintpartner teams in Kokkola.

In Kokkola, the team’s foreman allocates job tasks at various customer sites to technicians. At the same time, also safety-related guidelines can be given. Technicians work for many customers and can’t always remember all necessary details at the beginning. Young employees are always accompanied by more experienced ones when going to a customer plant.

”An open discussion atmosphere is important! In our team, we advise each other what needs to be taken into account in various tasks or work objects,” Hautamäki thanks his team. The team members also register near miss cases with Maintpartner’s user-friendly mobile application.

Excellent staff attitude towards work safety is the basis of everything in Joensuu

Timo Parkkonen from the 23-person maintenance team at Joensuu power plant explains that their safety work is long-term. Maintpartner provides regular safety material and training which inspires and raises discussions on how to improve safety.

”Near miss reports, safety moments and observation walks support safe working culture. The existing work permit practice with its documented process isolation instructions provide us with a good basis for safe working,” says Parkkonen.

Bakery maintenance is taken care of by a seven-person team around the clock

Kari Pyötsiä from Kuusankoski tells: ”We have a small team and a good spirit. The staff knows the plant well – I started here 16 years ago when the bakery was opened. A couple of years ago, we asked to renew the work shift system so that the on-call duty load is reduced and we can focus on our work well rested.”

Kuusankoski, like all other Maintpartner locations, shows the latest safety material also on info screens. Pyötsiä constantly meets the team members in person to go things over. They have also a Messenger group: “There is only one person in each shift so we have established a Messenger group for the team’s communication. There we help each other, even when off-duty.”

Safe working at Maintpartner is based on the following:

  1. Prevention is the key. When you think before starting the work what you are going to do and how, a large part of the risks have already been handled.
  2. Habit and routines help – once started, it is easy to continue with the good habit.
  3. One-off rewards (such as luncheon vouchers or culture vouchers) for registering near misses are a quick motivator. Also the monthly safety bonus inspires.
  4. Building up team spirit and safety culture lies much on superiors who need to have functioning tools and adequate competence for it.

 

 

What is the future direction of industrial maintenance – views of over 300 decision makers

Ensuring the continuity of production is the most essential task of maintenance both in industry and the energy sector, revealed an independent study conducted by PwC for Maintpartner in Finland, Sweden and Poland.

The next important targets are creating a safe working environment and maximizing the life span of machines. In contrast, relatively small focus was placed on increased productivity and optimised production costs. Slight differences can be seen between the countries.

To outsource or not? Big differences between the countries and sectors

According to the survey, buying external services will increase or at least remain at the same level. Demand for project services in modernisation of facilities is growing, for example.

Of the reviewed countries, Finland has the greatest potential for outsourcing of operation or maintenance activities. Finland has a long-standing experience of outsourcing whereas in Poland the big global enterprises set an example but the local companies operate more traditionally.

The energy sector has long been ahead of others in using external partners. The manufacturing industry takes care of maintenance mostly by themselves and the process industry lies between these two. The strength in using external partners is having the opportunity to exploit the special competence of the partner. Important criteria when selecting a partner are the service level and the expertise in maintenance and safety. Sectoral expertise was considered very important in Sweden and especially in Poland.

Even though most of the actors want to keep maintenance development as a separate function, they hope proposals from their partners on improvement of, for example, machine replacements and development of operations in addition to daily maintenance. Also commitment as well as permanence and stability are expected of the partners.

Sweden a trendsetter in digital solutions, slower development in Poland

Digital solutions aim at efficiency, predictability and reliability. In average, the readiness for the introduction of digital solutions increases as the company size grows. According to the study, Sweden is more active in this regard: the most advanced predictive analytical systems in maintenance are being used or are about to be introduced somewhat more frequently in Sweden than in Finland.

For real-time condition monitoring and analytics as well as storage and visualisation of data, Finland and Sweden are fairly even. Poland is only at the beginning of digitalisation applying mainly simple solutions for data storage and visualisation.

Many of those who postpone introduction of digital solutions feel that old methods are still working well enough, or a suitable system has not been found. The availability of data and cyber security are also a cause for concern - the latter particularly in the energy sector that is important for the society and the most advanced sector in digital matters.

Maintpartner has the most satisfied customers

When comparing customers of various operation and maintenance companies, the outsourcing level is clearly highest among Maintpartner’s customers.

In Finland, Maintpartner scored the highest points of all the operators in the industry. The most satisfied customers were the major undertakings in the process industry in Finland. The study shows that Maintpartner has the best sectoral and maintenance expertise.

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The survey was conducted in August-September 2018 to support Maintpartner in its strategy process. The survey was answered by 330 decision-makers in industry and the energy sector in Finland (62% of respondents), Sweden (26%) and Poland (12%). Respondents represented company management and managerial level in production and maintenance. 20% of them were customers of Maintpartner and 45% of another operator.

Further information:

Pasi Tolppanen, CEO, Maintpartner Group Oy
Tel. +358 (0)40 541 6656, This email address is being protected from spambots. You need JavaScript enabled to view it.

Mika Riekkola, Managing Director, Maintpartner Oy
Tel. +359 (0)40 739 6607, This email address is being protected from spambots. You need JavaScript enabled to view it.

Maintpartner is a leading industrial operation and maintenance company in Northern Europe and the leading expert of the energy sector O&M in the Nordics. We help to improve the productivity of production facilities and minimise process disruptions. In addition, we offer flexible resources to many types of project, engineering and installation assignments. Digitalisation and our AI-based preventive solutions are becoming increasingly essential for industrial operation and maintenance.

Maintpartner Group employs approximately 1,800 people. Our net sales in 2017 amounted to some EUR 167 million. The Group has offices in Finland, Sweden, Poland and Estonia. More information at www.maintpartner.com.